Data Protection & Compliance

Privacy Policy

1. Overview & Commitment

At Namma AI Agent, your privacy and data autonomy are our highest priorities. We provide an enterprise-grade autonomous voice AI platform capable of handling real-time inbound customer support, outbound telephone campaigns, and automated agent workflows.

This Privacy Policy explains how we collect, process, secure, and retain voice recordings, speech audio, telephony metadata, and caller information when you interact with our platform and services.

2. Information We Collect

Telephony & Call Data: Phone numbers, call duration, timestamp, SIP carrier signals, audio streams, and automated speech-to-text transcriptions.
Account & Profile Information: Name, business email, organization details, billing information, and user preferences.
Integrations & Function Calling: When you connect third-party CRMs, calendars, or webhook endpoints, our platform processes only the authorized data required to execute customer workflows.

3. Zero Public Model Training Guarantee

Your customer voice calls, audio streams, and transcripts are strictly private. We do not sell, rent, or use your organization's confidential voice conversations to train public large language models (LLMs) or public speech foundation models.

4. Data Security & Encryption

We implement multi-tiered enterprise security safeguards designed to protect your voice communications:

Encryption in Transit: All WebRTC audio streams and SIP signals are secured via TLS 1.3 and SRTP.
Encryption at Rest: Call recordings, database entries, and audit logs are encrypted using AES-256 standards.
Data Retention & Deletion: Organizations retain full control to configure custom retention windows or automatically purge audio records upon call completion.

5. Global Compliance & User Rights

Our infrastructure is engineered in alignment with international privacy frameworks including GDPR, CCPA/CPRA, and SOC 2 Type II controls. You have the right to request access to, rectification of, or permanent deletion of your stored customer records at any time.